Decontamination after fire suppression discharge, building works, leaks or other incidents — returning the environment to operational cleanliness standards safely and quickly.

1 Purpose & Service Overview……………………………………………………………………………………….. 3

2 Scope of Services………………………………………………………………………………………………………. 3

3 Response Process & Sequence…………………………………………………………………………………….. 4

4 Standards & Reference Frameworks……………………………………………………………………………… 4

5 Roles & Responsibilities……………………………………………………………………………………………… 5

6 Service Benefits………………………………………………………………………………………………………… 5

7 Next Steps………………………………………………………………………………………………………………. 5

1 Purpose & Service Overview

When something goes wrong in a data centre — a fire suppression discharge, a burst pipe, or dust and debris from building works — the clock starts immediately. Every hour the environment stays contaminated is an hour of elevated risk to live equipment, and standard cleaning crews are rarely equipped or trained to work safely around energised, mission-critical infrastructure.

This service specification sets out DCS Australia’s Post-Incident & Construction Cleaning program — rapid-response decontamination that returns the environment to operational cleanliness standards safely and quickly, with the evidence to prove it.

Service Objectives

Respond rapidly — to limit secondary damage from residue, dust or moisture.
Work safely on a live floor — without requiring a full shutdown wherever possible.
Remove corrosive or conductive residues — left by fire suppressant, water or construction debris.
Restore ISO 14644 cleanliness levels — before equipment is returned to service.
Provide verification evidence — supporting insurance claims and warranty requirements.

2 Scope of Services

The service covers the following core work streams, described in detail below:

Fire suppression discharge cleanup
Construction and building works cleaning
Water and leak damage decontamination
Emergency response mobilisation
Detailed condition reporting

2.1 Fire Suppression Discharge Cleanup

Removal of clean-agent or powder-based fire suppressant residue from white space, sub-floor and equipment surfaces, using methods that avoid secondary contamination or corrosion of sensitive components.

2.2 Construction & Building Works Cleaning

Decontamination following building works, fit-outs or nearby construction — removing dust and debris from white space, sub-floor and mechanical plant before it settles into equipment intakes and cooling systems.

2.3 Water & Leak Damage Decontamination

Rapid extraction and drying following leaks or water ingress, followed by decontamination to prevent corrosion and secondary particulate contamination from damaged materials.

2.4 Emergency Response Mobilisation

After-hours and weekend response capability, with technicians trained to assess and work safely around energised, mission-critical equipment from first attendance.

2.5 Detailed Condition Reporting

Every engagement includes before-and-after photographic evidence, post-clean verification testing where required, and a written condition report supporting return-to-service sign-off and insurance documentation.

3 Response Process & Sequence

Response timeframes below are indicative for a typical single-zone incident and are confirmed on a case-by-case basis depending on severity and access.

Stage	Activity	Timeframe	Purpose
1. Emergency mobilisation	Rapid response dispatch and site briefing on incident type and affected zones	Within hours	Limit secondary damage and begin containment as early as possible
2. Site assessment	Inspection and photographic documentation of affected white space, sub-floor and equipment	Day 1	Establish scope, severity and equipment at risk before work begins
3. Isolation & containment	Power/fire system isolation as required, containment of affected zones	Day 1	Protect unaffected equipment and personnel during remediation
4. Residue & debris removal	Removal of fire suppressant residue, construction dust, or water-damaged material	Day 1–2	Eliminate corrosive or conductive residues from critical surfaces
5. Forensic decontamination clean	HEPA-filtered cleaning of white space, sub-floor, racks and equipment to ISO 14644 levels	Day 2–3	Return the environment to operational cleanliness standards
6. Verification & reporting	Post-clean testing, photographic evidence and condition report	Day 3–4	Provide auditable proof the environment is safe to return to service

4 Standards & Reference Frameworks

The service is designed to align with recognised industry frameworks, including:

ISO 14644-1 — Cleanroom and associated controlled environment classification
ASHRAE TC 9.9 — Data centre thermal guidelines and gaseous/particulate contamination guidance
Fire suppressant manufacturer decontamination guidance (e.g. clean agent, FM-200, powder-based systems)
Manufacturer environmental specifications for IT and mechanical equipment

Where insurance, warranty, or client contractual requirements impose additional standards or verification steps, these should be layered on top of the baseline scope above rather than replacing it.

5 Roles & Responsibilities

Role	Responsibility
Facility Operations Manager	Declares the incident, authorises emergency access, and approves the return-to-service sign-off
DCS Emergency Response Technicians	Mobilise on-site, isolate affected zones, and execute decontamination to procedure
Site Reliability / Critical Facilities Lead	Reviews verification testing and condition report before equipment is re-energised

6 Service Benefits

Faster return to service — rapid mobilisation limits downtime following an incident.
Reduced secondary damage — prompt residue and moisture removal prevents corrosion taking hold.
Live-floor safe methods — technicians trained to work around energised equipment from first attendance.
Insurance-ready documentation — photographic and test evidence supports claims and audits.

7 Next Steps

For an active incident, contact DCS Australia directly for emergency mobilisation. For planned works (e.g. scheduled construction or fit-out), we recommend a pre-works consultation to agree containment measures and a post-works cleaning scope in advance.

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